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Douala, Cameroun, Africa
Senior ( plus de 5 ans d'experience)
Temps plein
Postulez avant:
08 Fév, 2017

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Manager DSE

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  • Job Posting Title: IRC6977 
  • Job Title Manager: GTM, VP & Exp Design - Digital - Entertainment 
  • Organization Name: MTN Cameroon 
  • Department  Description  Category 11  Salary Grade 15  Marketing - Digital Services - Value Proposition GTM & Experience Design -  Entertainment 

Brief Posting  Description 

Mission/ Core purpose of the Job: (Short description) 

To develop and Implement digital services across all MTN touch points; that  differentiates MTN from its competitors and creates brand affinity, profitable market  value and volume growth within the segment in line with the Go To Market principles  and Company Business objectives. 

Detailed Description 

Strategy Implementation: 

  • Assist in the creation of digital services strategies for media, entertainment and e- commerce in order to achieve penetration, adoption and revenue targets.  
  • Ensure effective implementation of digital services strategies for media,  entertainment and e-commerce by means of providing direction, structure, business  plans and support 

Staff Leadership and Management:  

  • Source, induct, and manage talent in accordance with legislative guidelines  
  • Ensure open communication channels with staff and implement change  management interventions where necessary  
  • Provide definition of roles, responsibilities, individual goals and performance  objectives for the team 
  • Set KPIs and provide regular performance feedback through a well-defined and  implemented performance review program  
  • Develop and implement a training plan in order to build and develop skills within  the team 
  • Performance manage resources in accordance with HR policy and legislation where  necessary  
  • Actively participate in leadership team 
  • Supports team capability development through the creation of opportunities for  realizing full potential  
  • Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships  with other working groups and ensure adherence to Group governance  
  • Ability to work in a team and drive own and cross functional team working across  2  various divisions  - Accountable for meeting and prioritising project team targets / deadlines  
  • Provide information to the Segment Senior Manager on work accomplishments,  individual / team / cross functional team challenges  
  • Lead cross functional and own team meetings and contribute on specialist /  technical areas when required  
  • Review performance metric dashboards prepared on various performance metrics  and provide input to the manager 

Operational Delivery:  

  • Provide inputs to digital services in the business planning process.  
  • Issue and execute quarterly cycle plans 
  • Continuously monitor progress on digital services targets, and take appropriate  corrective actions. 
  • Identify and/or define services that will bring value to MTN and source and  negotiate contract terms with third-party providers for the delivery of such services  
  • Manage the on-boarding of third-party service providers within the MTN  environment and monitor their execution of services.  
  • Perform lifecycle management of services by continuously evaluating the viability of  MTN’s services portfolio and driving the retiring of non-viable services  
  • Perform periodic third-party providers’ evaluation and provide recommendation for  corrective actions  
  • Propose and supply services to Consumer and Premium & Business Segments as per business requirements 
  • Research trends and best practices within the TMT (Telecoms, Media and  Technology) industry and regularly benchmark MTNC digital practices and offers with  other players worldwide. 
  • Review existing processes and policies and manage implementation of both the  new and revised processes and policies in line with the customer perspective. 
  • Monitor and assess market, competitors and technological advancements and,  when applicable, propose the development of products and services relevant to the  portfolio  
  • Design user experience journey for digital services requirements as well as segment  specific customer experience at touch points and drive positive and consistent  experience and residual memory in line with the user experience design best  practices and standards.  
  • Analyse and document end-to-end digital services related customer processes  through the lens of the customer and highlight redundant and/or necessary activity  by the customer, pain points for the customer and general process inefficiencies  
  • Use digital services specific customer data to provide recommendations that  remove unnecessary touch points, eliminate pain points and increase delight points;  
  • Manage operational implementation plans, derived from strategic objectives; 
  • Forecast potential pitfalls and proactively redesign processes or user experience  journey in order to prevent and/or eliminate them;  
  • Drive process improvement and alignment organization wide, aimed at monitoring  performance, identifying and addressing gaps in customer experience based on  direct and indirect customer feedback; 
  • Manage inter-functional relations to ensure synergy across the various departments  towards executing segment or business stream strategy. 

Job Requirements 

  • Education:  Minimum of 3 years degree in Marketing, Engineering or Business Administration  - Masters advantageous 
  • Experience:  
    • Minimum 5 years’ experience in offering Digital Services in a telecommunication  industry of which at least 2 years are at a supervisory or managerial level. 
    • Experience in supervising/managing others  
    • Work experience in mobile data services or in an OTT organization would be an  advantage 

Additional Details 


  • Digital services and ecosystem  
  • Content, entertainment and e-commerce businesses  
  • Consumer behaviour and market dynamics  
  • Mobile data business  
  • Mobile financial services and ecosystem 
  • Telecoms charging and service delivery platforms  
  • Mobile technology as well as national and global trends 
  • Factors impacting consumer demand  
  • Business and financial planning  
  • Customer Experience and User Interface (UI) principles  
  • Digital Rights Management in the entertainment business 
  • Fluent in French and English 


  • Presentation and documentation skills and ability to present ideas and information  clearly  
  • Assertive and strong “can-do “attitude combined with an ability to prioritize  resources to get maximum outputs  
  • Strong detail focus - attention to detail and accuracy 
  • Proactive, self-starter, self-manager and tenacity in findings solution to problems  
  • Highly creative, energetic and imaginative with strong conceptual skills 
  • Skills in search for new ideas, trends and principles 
  • Systems thinking – understanding the “big picture” 
  • Strong learning, planning and analytical skills 
  • Conflict management and interpersonal skills  
  • Excellent verbal and written communication and coaching skills 
  • Ability to:
    • Influence peers, clients and suppliers  
    • Work in a fast-paced, deadline and high pressure driven environment  
    • Multitask and take direction from multiple sources  
    • Adapt to shifting priorities, demand and timelines 
  • Behavioural Qualities:  
    • Unify people/Build a team 
    • Strongly details oriented with strong organizational and analytical skills  
    • Problem Solver 
    • Operational Value Creator 
    • Culture and Change Champion 
    • Supportive People Manager  
    • Relationship builder and Manager 
    • Results Achiever  
    • Operationally Astute

How To Apply

Apply by sending your resume online.

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- Un email de confirmation vous sera envoyé après transmission de votre candidature
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Bonne chance!