Pour plus d'info sur nos services, contactez nous au +237670423963
Toggle Bar

« Parcourir la liste

Résumé

Région:
Douala, Cameroun, Africa
Expérience:
Non spécifié
Education:
Bac
Jobs:
10
Type:
Temps plein
Salaire:
Négociable
Postulez avant:
28 Fév, 2018

« Parcourir la liste
Annuler

Call center representatives

* Cette annonce a été affichée 270 fois « Parcourir la liste
  Effectuer un marquage sur l'offre A propos de cette offre

We are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

RESPONSABILITIES 

  • Answer incoming customer phone calls and take appropriate action for each call
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Input data into the company computer platform to keep each customer record updated 

REQUIREMENTS 

  • High school diploma  required
  • Strong computer skills
  • Excellent interpersonal communication skills
  • High level of professionalism
  • Must be available to work some holidays and weekends
  • Strong problem solving abilities
  • Be extremely fluent in english(no intermediary level is accepted) 

To apply send a curriculum vitae, a motivation letter, a scan of your id card and a picture of you online.




Cliquez sur le bouton ''Postuler maintenant'' pour envoyer votre candidature:
- Votre dossier sera directement transmis par email à  l'employeur (Formats supportés: .doc .pdf .txt .docx)
- Un email de confirmation vous sera envoyé après transmission de votre candidature
- Vous aurez la possibilité de demander l'historique de vos sollicitations.
Veuillez noter que vous ne devez JAMAIS payer pour obtenir ou passer un entretien d'embauche. Si un ''potentiel'' employeur vous le demande, merci de nous le signaler.
Bonne chance!