International Rescue Committee

The International Rescue Committee is a global humanitarian aid, relief, and development nongovernmental organization.

Website: https://www.rescue.org/country/cameroon

The IRC started operations in Cameroon in 2016 to respond to the increasing concern for people affected by Boko Haram, in the Far North of the country. Assistance to displaced populations extends across the Far North, notably Mayo Sava, Mayo Tsanaga, and Logone & Chari, delivering lifesaving programming to increase access to water and improving hygiene practices in vulnerable displaced and host communities, cash programming to enable poor families to meet basic needs and improve food security, and protection programming, including meeting specific needs of women and girls. The Coordination office is located in Maroua, with a field base in Kousseri and a representation office in Yaounde.

Following the increasing crisis in the West and South West regions of Cameroon, the IRC expanded its operations into the South West region in August 2018. The IRC is delivering lifesaving humanitarian assistance to internally displaced populations, with a field base in Buea.

IRC Cameroon is committed in its 2020 Strategic Action Plan, to continue to provide essential humanitarian services, with a focus on safety in communities and to ensure that people can meet their needs, especially women and girls. IRC Cameroon is funded by European and American donors.

Scope:

The IT Department supports the Country Program by providing reliable and scalable applications and infrastructure of the IRC's offices in Cameroon. An integral component of this effort is that Country Program has the ability to implement and support these IT initiatives effectively across the field sites.

Reporting to the DDO (Deputy Director of Operations) and to Regional IT Director, the IT Manager will be the lead IT person in the Country, providing IT Service Management for Desktop Support to End Users, Network Configurations and Server System Administration, end users applications installations, mobile devices configurations, installation and configuration of network printers and other computers peripherals and local domain management. He will also be the focal point for all countries, including ITEGRA and BvA online administration. A key aspect of this role is ensuring that it is implemented in-country in a global manner. IT is vital.

Major Responsibilities:

and IT consulting, IT project champion initiated by IRC HQ / IT. The IRC Network Operations Center (NOC) and the Internet Service Provider (http://www.irinnews.com/) are connected to the LAN and have access to Internet.Work with the DDO and Regional IT Director to deploy and maintain Servers and Active Directory and Domain Services at the country level, including management of AD computers and users' accounts, DNS, DHCP, centralized computers, and management, and GPO management.In collaboration with the Supply Chain Department, manage sales contracts and agreements, and follow up on the payment of bills with relevant IRC departments. Participating in a bid to be successful in the implementation of the IRC IT standard.Help ensure successful implementation of IRC IT global initiatives and uphold the IRC IT Acceptable Use Policy.Support the Country Program for effective ITEGRA deployment and BvA online implementation .Participate in the annual budget planning and ensure allocationfor the necessary IT infrastructure to acquire the infrastructure that corresponds to the business needsPerform other duties as Deputy Director of OperationsUpdate In collaboration with the Supply Chain Department, the Vendors' Contracts and Agreements, and follow up on the payment of bills with relevant IRC departments. Participating in a bid to be successful in the implementation of the IRC IT standard.Help ensure successful implementation of IRC IT global initiatives and uphold the IRC IT Acceptable Use Policy.Support the Country Program for effective ITEGRA deployment and BvA online implementation .Participate in the annual budget planning and ensure allocationfor the necessary IT infrastructure to acquire the infrastructure that corresponds to the business needsPerform other duties as Deputy Director of OperationsUpdate In collaboration with the Supply Chain Department, the Vendors' Contracts and Agreements, and follow up on the payment of bills with relevant IRC departments. Participating in a bid to be successful in the implementation of the IRC IT standard.Help ensure successful implementation of IRC IT global initiatives and uphold the IRC IT Acceptable Use Policy.Support the Country Program for effective ITEGRA deployment and BvA online implementation .Participate in the annual budget planning and ensure allocationfor the necessary IT infrastructure to acquire the infrastructure that corresponds to the business needsPerform other duties as Deputy Director of OperationsUpdate and follow up on bills of sale with IRC departments. Participating in a bid to be successful in the implementation of the IRC IT standard.Help ensure successful implementation of IRC IT global initiatives and uphold the IRC IT Acceptable Use Policy.Support the Country Program for effective ITEGRA deployment and BvA online implementation .Participate in the annual budget planning and ensure allocationfor the necessary IT infrastructure to acquire the infrastructure that corresponds to the business needsPerform other duties as Deputy Director of OperationsUpdate and follow up on bills of sale with IRC departments. Participating in a bid to be successful in the implementation of the IRC IT standard.Help ensure successful implementation of IRC IT global initiatives and uphold the IRC IT Acceptable Use Policy.Support the Country Program for effective ITEGRA deployment and BvA online implementation .Participate in the annual budget planning and ensure allocationfor the necessary IT infrastructure to acquire the infrastructure that corresponds to the business needsPerform other duties as Deputy Director of OperationsUpdate

Requisition ID:  req6727

Job Title:  Information technology Manager

Sector:  Information Technology

Employment Category:  Regular

Employment Type:  Full-Time

Open to Expatriates:  No

Location:  Yaounde, Cameroon

Job Description

The IRC started operations in Cameroon in 2016 to respond to the increasing concern for people affected by Boko Haram, in the Far North of the country. Assistance to displaced populations extends across the Far North, notably Mayo Sava, Mayo Tsanaga, and Logone & Chari, delivering lifesaving programming to increase access to water and improving hygiene practices in vulnerable displaced and host communities, cash programming to enable poor families to meet basic needs and improve food security, and protection programming, including meeting specific needs of women and girls. The Coordination office is located in Maroua, with a field base in Kousseri and a representation office in Yaounde.

Following the increasing crisis in the West and South West regions of Cameroon, the IRC expanded its operations into the South West region in August 2018. The IRC is delivering lifesaving humanitarian assistance to internally displaced populations, with a field base in Buea.

IRC Cameroon is committed in its 2020 Strategic Action Plan, to continue to provide essential humanitarian services, with a focus on safety in communities and to ensure that people can meet their needs, especially women and girls. IRC Cameroon is funded by European and American donors.

Scope:

The IT Department supports the Country Program by providing reliable and scalable applications and infrastructure of the IRC's offices in Cameroon. An integral component of this effort is that Country Program has the ability to implement and support these IT initiatives effectively across the field sites.

Reporting to the DDO (Deputy Director of Operations) and to Regional IT Director, the IT Manager will be the lead IT person in the Country, providing IT Service Management for Desktop Support to End Users, Network Configurations and Server System Administration, end users applications installations, mobile devices configurations, installation and configuration of network printers and other computers peripherals and local domain management. He will also be the focal point for all countries, including ITEGRA and BvA online administration. A key aspect of this role is ensuring that it is implemented in-country in a global manner. IT is vital.

Major Responsibilities:

  • Work in collaboration with the Regional IT Director and the DDO to manage information technology and computers systems in all offices where IRC Cameroon operates in the Country Program.
  • Interact with all business units in the Country Program, including the Programs department, the Operations units and field offices to ensure understanding of business needs and ensure that efficient support is delivered.
  • Work with and coordinate the tasks of other field office IT staff members to ensure timely delivery of IT project activities and resolution of IT issues.
  • Conduct relevant training sessions to ensure that staff members possess the knowledge and skills commensurate with their responsibilities specially in using the technologies being implemented in IRC
  • Manage installation, configuration, maintenance, repair, security and IT documentation of local area networks, servers, desktop/laptop computers, communication resources and other office equipment following IT standards and procedures.
  • In consultation with the Regional IT Director, champion IT projects initiated by IRC HQ/IT. Test and evaluate new technologies that will improve IT support processes in country and region.
  • Work with the Regional IT Director, the IRC Network Operations Center (NOC) and Internet Service provider to ensure that offices are connected to Internet at all times and that all users are connected to the LAN and have access to Internet.
  • Work with the DDO and Regional IT Director to deploy and maintain Servers and Active Directory and domain services at the Country level, including management of AD computers and users’ accounts, DNS, DHCP, centralized computers updating and patching and GPO management.
  • In collaboration with the Supply Chain department, manage vendors’ contracts and agreements, and follow up on timely payment of vendors’ bills with relevant IRC departments. Participate in tender processes and vendors’ evaluation and selections by providing IT specifications that follow IRC IT Standard.
  • Help ensure successful implementation of IRC IT global initiatives and uphold the IRC IT Acceptable Use Policy.
  • Support the Country Program for effective ITEGRA deployment and BvA online implementation.
  • Participate in the annual budget planning and ensure allocation for the necessary IT investments to acquire the required infrastructure that corresponds to the business needs
  • Perform other duties as directed by the Deputy Director of Operation

Qualifications

Education:

  • Bachelor’s and/or Master’s university degree in Computer Engineering and/or equivalent in relevant field

Technical Skills & Experience:

  • At least 5 years’ experience in IT Service Management
  • Strong troubleshooting skills, with the ability to effectively convey technical troubleshooting results to IT peers for seamless issue resolution
  • Experience in Virtualization technologies using VMware
  • Background in networking technologies using Cisco and/or Cyberoam
  • Proficiency with client-server environment using Microsoft Server 2008/2012 implementing Active Directory, DNS, DHCP and group policy objects
  • Familiarity in server and endpoint updating and patching methodologies
  • Strong technical writing/documentation skills
  • Experience in providing support in an environment that implements ERP is an advantage

Soft Skills and Competencies:

  • Ability to work harmoniously with other staff members in cross cultural contexts.
  • Excellent verbal communication and report-writing skills with the ability to convey information effectively in local language – English would be nice to have as an additional working language.
  • Customer & client centered and service oriented mind & attitude, and ability to work under pressure and carefully carry out instructions.
  • Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.

Language Skills:

  • Excellent English and French listening and writing in mandatory

Computer Skill:

  • Good proficiency in supporting standard industry IT infrastructure and applications

Certificates Gold Licenses:

  • A +, CCNA, ITIL, PMP, MCSE or similar preferred certifications